Refund policy — no refunds
All K Kong Trading plans, reports and digital content are non-refundable. Because everything is delivered digitally the moment you subscribe or buy, we cannot take products back, and refunds are not available once a payment has been processed.
Not sure yet? Try monthly first
Before committing to an annual plan, we strongly recommend you start with a monthly plan or the 7-day free trial. That way you can test the service at little or no cost before deciding whether to stay longer — there is no partial refund for cancelling an annual plan early, so it is your own choice to switch plans only after you are happy with the service.
Cancelling a subscription
You can cancel a subscription any time from My Account → Subscriptions. Cancellation stops future charges; access continues until the end of the period you have already paid for. No refund is given for the current paid period.
7-day free trial
No card details are taken for the trial. If you do not subscribe, access simply reverts to the Free tier when the trial ends.
Faulty or undelivered service
If the service is faulty or a paid report you were promised is not delivered, contact us and we will make it right — by fixing the issue, re-issuing the report, or offering credit. Statutory rights are always respected.
Questions? Email email@kkong.co.uk.